Receptionist Service Advisor Scheduler
Job Description:
Lindsay Collision Center Springfield is in search of a full-time receptionist.
We are a fast-paced collision center looking for someone who possesses a warm, positive and outgoing attitude along with the ability to multitask and work as a team.
Benefits include 401K, employer match, paid vacation, and holidays.
Come join our team.
We are excited to hear from you! Job Summary Greet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule; if a team member is within 10 feet of a customer, eye contact must be made, if they are within 5 feet, a greeting is necessary Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes Coordinate Rental Car /Tow companies to provide one-stop service to all customers Repair Orders:
All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate May assist in customer communication throughout the repair process Monitor DRP assignments, estimate/repair appointments and capture rates of assignments Follow up on all DRP assignments present and past in order to maintain sales for the center Maintain DRP logbooks and Enterprise ARMS by 9am daily Secure proper payments; DRP DTPS completed as required Filing daily:
customer records, RO's Complete daily balance Ensure all customer comfort items are fresh and available for customers at all times (coffee, water, magazines, etc.
) as well as maintaining the customer waiting area Comply with guidelines and procedures Comply with all safety rules, guidelines and standards Perform other duties as required to successfully meet the needs of the businessJob Requirements:
High school diploma or GED Must be at least 18 years of age Ability to effectively communicate with others, oral and written Ability to read and understand basics of repair instructions, written estimates and work orders Organization and multi-tasking; adapts easily to fast-paced environment Personable, friendly demeanor with World Class customer service approach to internal and external customers Maintain a professional appearanceJob Type:
Full-time with Benefits Recommended Skills Billing Communication Customer Service Filing Friendliness Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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