Quality Assurance and Documentation Analyst with Security Clearance
Description The Quality Assurance (QA) Analyst duties will directly support the organization's leadership and will be responsible for supporting tasks related to helping obtain and maintain their ISO/IEC 20000-1:
2018 (ISO 20K) certificationThis includes supporting all aspects of setting up DOS customers' processes and procedures, assisting in preparation of internal audits, and supporting tasks that prepare organization for external third-party audits for ISO 20K certificationThis role may allow some remote work, but candidate is required to be in the local area to come into the office as neededDescription of Duties:
o Assist the Service Line Lead in the implementation of Quality Assurance policies and standards.
o Analyze the ISO standards and interpret for organization to help them achieve/maintain ISO certification.
o Assist in teaching and training ISO best practices.
o Work with internal teams to obtain an in-depth understanding of the systems / processes / procedures and the documentation requirements.
o Maintain and lead the document review schedule that utilizes best practices from the ISO 20K, ISO 9001, and ISO 27K standards.
o Coordinate and monitor an entire document management workflow process from drafting a new document, getting formal approval from senior leadership for the team's use, and archiving/retiring when necessary.
o Support document related tasks that will close any documentation gaps to obtain ISO certificationsTasks include:
o Assist in the creation of process documents that support the customer's Service Management Systems and Quality Management Systems.
o Provide document management (i.
e.
, records control) and technical writing support.
o Assist DOS customer with managing their organizations' Process Asset Libraries and documentation support request queues.
o Draft artifacts (e.
g.
, plans, SOPs, work instructions, templates, etc.
) and provide recommendations for DOS customers approval and discussion.
o Support multiple projects at any time and in various phases (start, middle, or end)E.
g.
, may need to pick up a project that is incomplete/partially done and complete it.
o Interfaces and collaborates with team members, stakeholders, and management to anticipate and manage changes to projects and levels of efforts, such as, but not limited to, technical requirements, business requirements and schedule.
o Utilize methods to assist with planning and tracking projects utilizing ServiceNow, Microsoft Project, and other toolsQualifications Required Education, Experience & Skillso Bachelor's degree and 5 years of related experience7 years of experience may be considered in lieu of a degree.
o Experience with implementing QA policies and standards.
o Experience working with multiple high priority tasks simultaneously and comfortable in a high-paced environment.
o Ability to communicate concepts to personnel at all levels of experience and responsibilityExcellent verbal, interpersonal, and presentation skills.
o Excellent written skills required for preparation of process documentation, deliverables, and other work products.
o Experience working with various stakeholders to receive inputs and follow up to close out projects in a timely manner.
o Detail-oriented and able to follow processes.
o Strong skills in the Department of State's collaborative and document storage tools - SharePoint and MS TeamsMust be comfortable using these tools.
o Strong attention to detail and strong time management and multitasking skills.
o Strong soft skills - must work well within teams and be a strong team player and collaborator.
o Must be able to work with various stakeholders to receive inputs and follow up to close out projects in a timely manner.
o Self-start and problem solverClearance Requiremento Active Secret Clearance with ability to obtain a Top-Secret Clearance.
o US CitizenshipDesired Experience, Skills & Attributeso Supported an organization that has a best practice certification (ISO 20000, ISO 9001, ISO 27000, and/or CMMI).
o ITIL v4 Foundation certificate highly preferred.
o Experience with ISO/IEC 20000-1:
2018 processes highly preferred.
o ITIL Intermediate module - ITIL Service Lifecycle.
o MS Project and Excel experience highly preferredSAIC accepts applications on an ongoing basis and there is no deadlineCovid Policy:
SAIC does not require COVID-19 vaccinations or boostersCustomer site vaccination requirements must be followed when work is performed at a customer site.
Recommended Skills Attention To Detail Auditing Business Requirements Iso 9000 Iso/Iec 20000 Iso/Iec 27000 Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
2018 (ISO 20K) certificationThis includes supporting all aspects of setting up DOS customers' processes and procedures, assisting in preparation of internal audits, and supporting tasks that prepare organization for external third-party audits for ISO 20K certificationThis role may allow some remote work, but candidate is required to be in the local area to come into the office as neededDescription of Duties:
o Assist the Service Line Lead in the implementation of Quality Assurance policies and standards.
o Analyze the ISO standards and interpret for organization to help them achieve/maintain ISO certification.
o Assist in teaching and training ISO best practices.
o Work with internal teams to obtain an in-depth understanding of the systems / processes / procedures and the documentation requirements.
o Maintain and lead the document review schedule that utilizes best practices from the ISO 20K, ISO 9001, and ISO 27K standards.
o Coordinate and monitor an entire document management workflow process from drafting a new document, getting formal approval from senior leadership for the team's use, and archiving/retiring when necessary.
o Support document related tasks that will close any documentation gaps to obtain ISO certificationsTasks include:
o Assist in the creation of process documents that support the customer's Service Management Systems and Quality Management Systems.
o Provide document management (i.
e.
, records control) and technical writing support.
o Assist DOS customer with managing their organizations' Process Asset Libraries and documentation support request queues.
o Draft artifacts (e.
g.
, plans, SOPs, work instructions, templates, etc.
) and provide recommendations for DOS customers approval and discussion.
o Support multiple projects at any time and in various phases (start, middle, or end)E.
g.
, may need to pick up a project that is incomplete/partially done and complete it.
o Interfaces and collaborates with team members, stakeholders, and management to anticipate and manage changes to projects and levels of efforts, such as, but not limited to, technical requirements, business requirements and schedule.
o Utilize methods to assist with planning and tracking projects utilizing ServiceNow, Microsoft Project, and other toolsQualifications Required Education, Experience & Skillso Bachelor's degree and 5 years of related experience7 years of experience may be considered in lieu of a degree.
o Experience with implementing QA policies and standards.
o Experience working with multiple high priority tasks simultaneously and comfortable in a high-paced environment.
o Ability to communicate concepts to personnel at all levels of experience and responsibilityExcellent verbal, interpersonal, and presentation skills.
o Excellent written skills required for preparation of process documentation, deliverables, and other work products.
o Experience working with various stakeholders to receive inputs and follow up to close out projects in a timely manner.
o Detail-oriented and able to follow processes.
o Strong skills in the Department of State's collaborative and document storage tools - SharePoint and MS TeamsMust be comfortable using these tools.
o Strong attention to detail and strong time management and multitasking skills.
o Strong soft skills - must work well within teams and be a strong team player and collaborator.
o Must be able to work with various stakeholders to receive inputs and follow up to close out projects in a timely manner.
o Self-start and problem solverClearance Requiremento Active Secret Clearance with ability to obtain a Top-Secret Clearance.
o US CitizenshipDesired Experience, Skills & Attributeso Supported an organization that has a best practice certification (ISO 20000, ISO 9001, ISO 27000, and/or CMMI).
o ITIL v4 Foundation certificate highly preferred.
o Experience with ISO/IEC 20000-1:
2018 processes highly preferred.
o ITIL Intermediate module - ITIL Service Lifecycle.
o MS Project and Excel experience highly preferredSAIC accepts applications on an ongoing basis and there is no deadlineCovid Policy:
SAIC does not require COVID-19 vaccinations or boostersCustomer site vaccination requirements must be followed when work is performed at a customer site.
Recommended Skills Attention To Detail Auditing Business Requirements Iso 9000 Iso/Iec 20000 Iso/Iec 27000 Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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