Operations Manager
The Operations Manager manages all operation related processes; oversees and manages day to day operations.
This position is contingent on award of a contract that is aconsolidation of multiple geographically focused contracts into a singleservice provider contract to provide end-user support services on a globalbasis across a Government customer enterprise. The IT Infrastructure Library(ITIL) Service Management Framework (V3.0 or later) will be used to guide themanagement of these services using the processes, functions, and othercapabilities needed to support them.
This position will include management level support for thefollowing areas:
Desktop Hosting Services Including VirtualDesktop Infrastructure (VDI), Print Support, Unified Communications, E-mail
Software Application Services Desktop, LicenseManagement, Application Deployment
End User Device Services Desktop, Phones,Specialized Hardware
Video and A/V Support Services VideoTeleconferencing, Video on Demand, A/V Architecture
Conference Center Services
Domain Services Directory, Authentication,Account Mgmt., SharePoint, Patch Management, Software Reporting
Test Environment Services
Tailored Desk-Side Services
Active TS/SCI with CI Poly
BS degree in Engineering, Science or Information Technology from an accredited engineering school andfive (5) to eight (8) years of management experience performing in accordance with the Information Technology Service Model (ITSM), or a MS degree from anaccredited engineering school and four (4) to six (6) years of engineeringexperience, or Ph.D. from an accredited engineering school and zero (0) tothree (3) years of related engineering experience.
3 years of experience managing an IT operations center
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
This position is contingent on award of a contract that is aconsolidation of multiple geographically focused contracts into a singleservice provider contract to provide end-user support services on a globalbasis across a Government customer enterprise. The IT Infrastructure Library(ITIL) Service Management Framework (V3.0 or later) will be used to guide themanagement of these services using the processes, functions, and othercapabilities needed to support them.
This position will include management level support for thefollowing areas:
Desktop Hosting Services Including VirtualDesktop Infrastructure (VDI), Print Support, Unified Communications, E-mail
Software Application Services Desktop, LicenseManagement, Application Deployment
End User Device Services Desktop, Phones,Specialized Hardware
Video and A/V Support Services VideoTeleconferencing, Video on Demand, A/V Architecture
Conference Center Services
Domain Services Directory, Authentication,Account Mgmt., SharePoint, Patch Management, Software Reporting
Test Environment Services
Tailored Desk-Side Services
Active TS/SCI with CI Poly
BS degree in Engineering, Science or Information Technology from an accredited engineering school andfive (5) to eight (8) years of management experience performing in accordance with the Information Technology Service Model (ITSM), or a MS degree from anaccredited engineering school and four (4) to six (6) years of engineeringexperience, or Ph.D. from an accredited engineering school and zero (0) tothree (3) years of related engineering experience.
3 years of experience managing an IT operations center
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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